Returns & Exchanges

At Hokmakeup, we want you to be completely satisfied with your beauty purchase. If you receive a damaged or incorrect item, our hassle-free return policy ensures a smooth exchange or refund process within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return and provide a reason for the request.

• 2.
  Quality Inspection

  Once your request is submitted, our team will review the provided photos and details to verify the product's condition and eligibility for a return.

• 3.
  Pack and Ship

  Securely pack the products in their original packaging with all tags intact and wait for our authorized courier partner to arrive for the scheduled pickup.

• 4.
  Receive Refund

  After the returned items pass our warehouse inspection, your refund or exchange will be processed within 5-7 business days to your original payment method.